Privacy policy

Last updated: October 2020

Introduction

Welcome to IT Desk, We (Skynet corp) value your privacy. This Privacy Policy informs you of your choices and our practices regarding any Information you provide to us. The use of IT Desk application may involve the collection and use of your Information. It is important for you to understand how this happens and how you may control it, so please read this Privacy Policy carefully. By using IT Desk, you agree that we may collect, use and share your Information in accordance with this Privacy Policy, as revised from time to time. If you wish to contact us regarding this Privacy Policy or any privacy-related matters, please contact us at itsupport@skynetcorp.ae


Scope and application of this privacy policy

This Privacy Policy is incorporated into and forms part of Terms of Service that you have agreed to in order to use IT Desk. Any terms used in this Privacy Policy will have the same meaning as the equivalent defined terms in the IT Desk Terms of Service, unless otherwise defined in this Privacy Policy or the context requires otherwise. Please also note that this Privacy Policy does not apply to Information collected: (i) through third party services (including any third party websites) that you may access through IT Desk; or (ii) by other companies and organisations who advertise their services on IT Desk.


3- Changes to the Privacy policy

We may from time to time revise or add specific instructions, policies and terms to this Privacy Policy. These instructions, policies and terms form part of this Privacy Policy. Where we consider that any changes to this Privacy Policy are reasonably material, we will notify you via IT Desk. By continuing to use IT Desk after any changes to this Privacy Policy, with or without notice from us, you are agreeing to the revised Privacy Policy.


4- Personal and sensitive information

We will not transfer your Personal Information to any other third parties except as specified below, or in circumstances where you consent to such transfer. We share your information with selected recipients who have a legal basis and valid jurisdiction to request such data. These categories of recipients include:
government, public, regulatory, judicial and law enforcement bodies or authorities: where we are required to comply with applicable laws or regulation, a court order or other legal process, or otherwise have a legal basis to respond to a request for data from such bodies, and the requesting entity has valid jurisdiction to obtain your personal information; related group companies: we share your Personal Information within our group of companies for the purpose of: providing Services to you, assisting us in carrying out the purposes set out under the "How We Collect and Process Your Information" section above, and carrying out our obligations and enforcing our rights under the IT Desk Terms of Service or this Privacy Policy; and in the event of an internal restructuring of our or our affiliates businesses, or the sale of IT Desk or any of its assets to a third party, the entity that consequently operates WeChat may be a different entity to us and we will transfer your information accordingly so that your service can continue;


5- The information we collect and how we collect it

In providing IT Desk, we collect, store and use the following Information relating to you: information you make available to us when you install the application on first time, such as your name, telephone number, email and other personal information. information you make available to us via your use of IT Desk - for example, via:IT Desk feedbacks.


6- How we use your information

We may use your Information for any of the following purposes:


7- Communication from us

When you use IT Desk, we may use your Information to send you text messages or push notifications to your device. If you no longer wish to receive these communications, you can do so by opting out of notifications from the settings menu. We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend IT Desk for maintenance). You may not opt-out of these service-related announcements.


8- Tracking technologies

We may, from time to time, use firebase analytics and other tracking technologies to collect, use and store Information about you or relating to you. This section describes how we use such tracking technologies. Why do we use tracking technologies? To help us better understand and provide IT Desk to you and our users.